At Snigdho Bazar, customer satisfaction is our top priority. Please read our Refund and Returns Policy carefully before placing an order.
Return Eligibility
You may request a return or replacement if:
- You received a damaged product
- You received the wrong item
- The product has a manufacturing defect
- The product is incomplete or missing parts
Return Request Time
Customers must report any issue within 24 hours of receiving the product.
Conditions for Return
- The product must be unused and in original condition
- Original packaging, accessories, and invoice must be included
- Products damaged due to customer misuse are not eligible for return
Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products by customer handling
- Products without original packaging
- Personal or hygiene-related items
- Discounted or clearance sale products
Refund Policy
Refunds are applicable only in approved cases where replacement is not possible.
- Refund processing may take 3–7 working days
- Refund method may vary depending on payment type
- Cash on Delivery refunds may be processed via mobile banking or bank transfer
Replacement Policy
If your product qualifies for replacement, we will arrange a replacement product as quickly as possible based on product availability.
Delivery Charges
- If the issue is caused by our mistake, return delivery charges will be covered by Snigdho Bazar.
- For other cases, customers may need to bear the return shipping cost.
Order Cancellation
Orders can be cancelled before shipment confirmation. Once the product has been shipped, cancellation may not be possible.
Contact Us
For any return, refund, or replacement request, please contact us:
- Snigdho Bazar
- 📍 Fulbari, Bogura-5800, Bangladesh
- 📞 01929-782260 / 01740-250936
- ✉️ snigdhobazar@gmail.com
Thank you for shopping with Snigdho Bazar.